Air Hostesses/Stewards

The air-hostess and the steward accomodate and place the passengers on board a plane, before making sure of the safety and the good course of the flight. During the flight, they serve the travellers, at any moment inform them and take care of their comfort.

Job analysis/working conditions

The air-hostess and the steward accomodate and place the passengers on board a plane, before making sure of the safety and the good course of the flight. During the flight, they serve the travellers, at any moment inform them and take care of their comfort. Job analysis/working conditions the stopovers being often of short durations, it is necessary to benefit from it to rest. It is with the signal of their physical and mental form that the flight crews must reinstate the apparatus to check the safety equipments, the provisioning of the meals, to manage stocks of the market products on board, to take care then of the comfort of the passengers, to serve the meals, to carry out the sales net of tax and to intervene in the event of first aid. It will have been included/understood, a very good physical and nervous resistance more than one physique of signal model – even if he is welcome! – are essential for these functions. In addition to these qualities, elocution, presentation, courtesy, directions of the service, contact, and directions of the responsibilities are also necessary, without forgetting the practice of one or more foreign languages. Lastly, other parameters should be integrated: schedules of work shifted and irregular, time shifts, abrupt changes of climate, station upright prolonged and a not very stable personal life.

Organization of the training :

Technical English and genera
Air Regulation
Safety and Aeronautical Rescue
First aid
Qualification Machine
Function PNC

Commercial Training

Restauration and services on board
Communication
Humans Factors
History of civilisations
Touristic Geography
Commercial English
Ticketing – Psychology

Hands-on training in real with the equipment necessary: Simulator plane, toboggan, extinction of fire, cabin in smoke, towing, lifeboats, reanimation…